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Frequently asked questions

Direct answers about choosing, ordering and security.

How do I choose without smelling first?+

Use the questionnaire to shortlist, then compare the verified families and notes. Testing on skin remains recommended.

Does the questionnaire use AI?+

No. The score is deterministic, testable and based only on the catalogue.

Does my card data pass through ADURA?+

No. Stripe Checkout hosts the entry; ADURA only receives the necessary statuses.

When is an order paid?+

Your order is marked as paid as soon as Stripe securely confirms the payment, usually within seconds.

Can I order without an account?+

Yes. Orders are placed without creating an account, which simplifies checkout and limits the data collected.

What are the delivery times and fees?+

Available destinations, delivery methods, fees and estimated times are displayed before you place your order. ADURA usually prepares orders within 1 to 2 business days.

Can I return a fragrance?+

Yes. You have 14 days from receipt to withdraw. Direct return costs are borne by you; see the Returns and refunds page for the full procedure.

Are ADURA's fragrances genuine?+

Yes. ADURA offers fragrances from recognised brands (Lattafa, Rasasi, Afnan and others). Each product page states the brand, size and olfactory family.

Are several sizes available for the same fragrance?+

Some references are available in several sizes (for example 10ml, 50ml, 100ml). Available sizes are shown directly on the product page.

How can I track my order?+

A confirmation email is sent as soon as payment is validated. Your order status remains visible from the confirmation page shown after payment.

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